FAQ

1. How to buy?
Q: How can I buy the product I want?
A: You can select the product from the product pages, choose the quantity, then click the "Add to Cart" and proceed to checkout to complete your payment.
2. Payment
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards, debit cards, skyee, Payoneer, and PayPal. You can check the available options at checkout.
3. Shipment
Q: What shipment methods do you offer?
A:Omniva , DPD Latvia ,GLS+postal hybrid channel ,DHL eCommerce
Q: How long will delivery take?
Delivery within Latvia: 3-5 working days
Europe region: 7-15 working days delivery
Global Other Regions: 15-30 Business Days Delivery (Specific delivery time may vary depending on destination customs procedures)
4. Returns and Exchanges
Q: What should I do if the product I received is damaged or defective?
A: If your product is damaged or defective, please contact our customer service team within 14 days of receiving your order. We will assist you with a return or exchange.
Q: Do I have to pay for return shipping?
A: If the return is due to our error (e.g., production defects, functional malfunctions, or shipping errors), we will cover the return shipping costs.
Q: How long does it usually take for a refund to arrive?
A: After receiving the returned item, we will complete the quality inspection and process the refund within 5-7 business days.
5. Products
Q: Do your products have a warranty period?
A: Some of our products offer a 1-year warranty. If a product is defective within the warranty period, we will repair or replace it free of charge.
6. Coupons
Q: Why can't I use the coupon?
A: Usage conditions: Coupons may have a minimum purchase amount, or be limited to specific products or categories.
   Validity period: Please check if the coupon is within its validity period.
   Combination rules: Most coupons cannot be used in conjunction with other discount promotions.